Privacy Policy

We are committed to respecting and safeguarding your privacy. When you visit our site, we may collect personal information, including details you share directly with us and data such as your IP address and browsing patterns. Rest assured, we will never sell your personal information to anyone.

Why We Collect Personal Data
We may ask for your personal data for various purposes, including:
•    Processing your purchases of Yovee Professional products online
•    Activating or registering your products for enhanced functionality
•    Providing you with updates on Yovee Professional products and services
•    Engaging with you through our online communities, including social media
•    Storing your preferences to improve future interactions with us
•    Developing products and campaigns tailored to your needs
•    Improving customer support and continuously enhancing our websites
•    Informing you about new products and services, or involving you in testing
•    Addressing any product or service concerns you may have
•    Sending personalized offers and advertisements based on your preferences

We process your data only for the purposes communicated to you. If any closely related purposes arise, we’ll apply necessary data protection measures as required by law.

Types of Personal Data Collected
When you engage with Yovee Professional, such as by making a purchase or registering on our page, we may collect information like:
•    Your name, email, and phone number
•    Your social media profile details
•    Demographics like age and gender
•    Details about products purchased
•    Your activity on our page, preferences, and interests
•    Online behavior linked to Yovee Professional’s digital platforms

Additionally, based on your settings, we may collect other data via cookies, including:
•    Your IP address and cookie ID
•    Web browser details and location
•    Pages visited on our site and any ads interacted with

How We Collect Your Data
You may share personal data with Yovee Professional through various interactions, including:
•    Becoming a registered member or making a purchase
•    Contacting our customer support team
•    Taking part in promotions, games, or competitions
•    Engaging with Yovee Professional on social media, including liking or sharing posts
•    Subscribing to our newsletters or signing up for mobile notifications

Your Rights
You have the right to access, update, and, if legally permitted, delete your data. To do this, you can log in to your Yovee Professional account, where you can also adjust your communication preferences.

Your Choices
We value knowing you better so we can serve you better, while fully respecting your choices regarding the use of your personal data.

Contact Us
If you have questions, please reach out through our contact page.

Delivery Policy

We aim to deliver your orders promptly and efficiently. Please find the details of our delivery policy below:

Delivery Timeframe:

• Minimum delivery time: 2 business days
• Maximum delivery time: 10 business days

Shipping Partners:

• We collaborate with trusted shipping partners to ensure secure and timely delivery of your orders.

Tracking Information:

• Once your order is shipped, you will receive a tracking ID to monitor your shipment's progress.

Cancellation Policy

Order Cancellation:

• Orders can be canceled only before they are shipped.
• Once the product is dispatched, cancellations are not permitted.

Return & Refund Policy

Return Policy:

• We do not accept returns or provide refunds once the product has been delivered.
• Exceptions will only be made for products that are damaged or defective upon arrival.

Defective or Damaged Products:

• If your product is damaged or defective, please contact us within 48 hours of delivery.
• Provide clear photos or videos of the damage/defect for verification.

Resolution:

• Upon verification, we will arrange for a replacement or issue a refund as per our discretion.